Institutional
Audit.
A structured evaluation of complex portals: accessibility, UX heuristics, information architecture, and content clarity—translated into actionable fixes for designers and engineers.
NDA-safe version. Private client data, internal documentation, and non-public artifacts are not embedded.
01 / Audit Snapshot
METHOD
Evidence-Based Review
Findings • Severity • Fix Paths
Inputs
Device/browser checks, keyboard-only paths, AT smoke tests, heuristic evaluation, and content inventory.
Outputs
A prioritized log of issues, reproduction evidence, and recommendations written for fast implementation.
Stakeholder Readout
Executive summary + risk framing to align teams on what to fix first and why.
02 / Findings (Interactive, Representative)
TRIAGEIA-01 • Accessibility
Keyboard path breaks in primary navigation
Severity: High
Evidence
- Video repro (keyboard-only)
- Focus order notes
- DOM snapshot (interactive element)
Recommendation
- Ensure keyboard parity (Enter/Space) and visible focus on all interactive controls.
- Add predictable focus management for menus/dialog patterns.
IA-02 • Information Architecture
Headings and landmarks inconsistent across templates
Severity: Medium
Evidence
- SR headings list / outline review
- Template comparison matrix
Recommendation
- Normalize heading hierarchy (single H1, logical nesting).
- Apply landmark regions consistently (nav/main/footer).
IA-03 • UX Heuristics
Dense pages lack scannable hierarchy for first-time users
Severity: Medium
Evidence
- Heuristic notes
- Scroll-depth observation
- Screenshot annotations
Recommendation
- Introduce sectioning, progressive disclosure, and clearer page-level summaries.
- Reduce cognitive load by grouping related actions and content blocks.
IA-04 • Content
Microcopy uses institutional jargon without user-facing definitions
Severity: Low
Evidence
- Content inventory
- Examples list (terms + contexts)
Recommendation
- Add short definitions/tooltips for domain terms.
- Rewrite high-traffic labels to match user mental models.